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Customer Support
Questions about an order? Our team is here to help. You can reach us through the contact form on this page or through live chat.
Contact form: Complete the form below to send your question or request.
Live chat: Use the chat feature at the lower right of the website when available.
Phone: +1 (305) 404-3244, Monday–Friday, 9 a.m.–6 p.m. Eastern Time.
Email: info@myrealdolls.com.
For order inquiries, include your order number and a brief description of your question. If our phone team is unavailable, please contact us by email or chat to request a callback. We aim to respond within 24 hours, although response times may vary. Please check your spam or junk folder if you are expecting an email from us.