PRIVACY POLICY

Last Updated: August 26, 2026

At MyRealDolls, operated by Zian, LLC d/b/a MyRealDolls, we understand that privacy is especially important when purchasing adult-oriented products.

We are committed to handling your personal information responsibly, securely, and discreetly.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, the choices available to you, and how you can contact us regarding your privacy.

By accessing or using MyRealDolls.com, you acknowledge the practices described in this Privacy Policy.

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1. OUR COMMITMENT TO DISCRETION

Your privacy and discretion are important to us.

Orders are shipped in plain, discreet external packaging whenever reasonably possible. The outside of the package is designed not to reveal the intimate nature of the products inside.

Shipping labels, customs documents, carrier information, and product descriptions must nevertheless comply with applicable shipping, customs, tax, and legal requirements.

We do not intentionally disclose the nature of your purchase to family members, employers, or other unauthorized individuals.

Order information is shared only when reasonably necessary to process your transaction, manufacture or fulfill your order, deliver your package, prevent fraud, provide customer service, comply with legal obligations, or otherwise operate our business as described in this Policy.

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2. INFORMATION WE COLLECT

Depending on how you interact with MyRealDolls, we may collect the following categories of personal information.

Contact Information

This may include:

• Name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address; and

• Other contact information you provide.

Order & Transaction Information

When you place an order, we may collect information such as:

• Products purchased;

• Product customization selections;

• Order number;

• Purchase date;

• Order value;

• Shipping method;

• Delivery status;

• Refund or cancellation information; and

• Communications relating to your order.

Because MyRealDolls sells adult-oriented products, we recognize that order and product-selection information may be particularly private or sensitive to our customers, and we handle such information with discretion.

Payment Information

Payments may be processed by Shopify, credit-card processors, PayPal, Klarna, or other payment providers available at checkout.

MyRealDolls generally does not receive or store your complete payment-card number when payments are processed by third-party payment providers.

Those providers process payment information according to their own security requirements, terms, and privacy policies.

We may receive limited transaction information such as:

• Payment status;

• Payment method type;

• Transaction identifiers;

• Billing information;

• Fraud-screening information; and

• Partial or masked payment details.

For more information, please review our Payment Methods.

Account Information

If you create an account, we may collect information associated with your account, including your login credentials, saved addresses, order history, and preferences.

Customer-Service Communications

When you contact us, we may collect and retain:

• Emails;

• Messages;

• Support requests;

• Photographs or videos you voluntarily provide;

• Order-related complaints;

• Warranty or damage documentation; and

• Other information necessary to respond to your request.

Please avoid sending personal information that is not necessary for us to resolve your request.

Device & Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages viewed;

• Referring website;

• Approximate geographic location;

• Date and time of access;

• Shopping-cart activity; and

• Interactions with our website.

This information may be collected using cookies, pixels, log files, analytics technologies, and similar tools.

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3. HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business purposes including:

• Processing and fulfilling orders;

• Confirming payments;

• Manufacturing or customizing products;

• Arranging shipping and delivery;

• Sending order and shipping updates;

• Providing customer support;

• Processing cancellations, refunds, warranty claims, and replacements;

• Detecting and preventing fraud or unauthorized transactions;

• Protecting our customers, website, and business;

• Maintaining customer accounts;

• Improving our website, products, and services;

• Understanding website performance and customer activity;

• Communicating with manufacturers, fulfillment partners, and shipping providers when necessary;

• Sending marketing communications where permitted;

• Maintaining business, tax, accounting, and transaction records;

• Complying with legal and regulatory obligations; and

• Establishing, exercising, or defending legal claims.

We seek to collect and use personal information only when reasonably necessary for these purposes.

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4. MARKETING COMMUNICATIONS

If you subscribe to our mailing list, request promotional communications, or otherwise provide consent where required, we may send you:

• Product announcements;

• Special offers;

• Discounts;

• New collection notifications;

• Company news; and

• Other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

You may also contact us at:

info@myrealdolls.com

Unsubscribing from promotional communications does not prevent us from sending essential transactional messages regarding an order, payment, shipping, customer-service request, or other existing business relationship.

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5. SHOPIFY

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce infrastructure that allows us to operate our website, process transactions, maintain customer accounts, and provide related services.

As part of operating our Shopify store, personal information may be processed by Shopify and its affiliated companies and service providers.

Shopify maintains its own privacy and security practices.

You may review Shopify's current privacy information here:

Shopify Privacy Policy

and:

Shopify Terms of Service

Shopify may process information in countries other than the country where you reside, subject to applicable data-protection requirements.

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6. PAYMENT PROVIDERS

Payment transactions may be processed by third-party providers such as:

• Shopify Payments;

• Credit and debit card processors;

• PayPal;

• Klarna; and

• Other payment services displayed at checkout.

These providers may collect and process personal and financial information independently according to their own terms and privacy policies.

Their processing may include:

• Payment authorization;

• Identity verification;

• Fraud prevention;

• Credit or eligibility assessment;

• Financing approval; and

• Regulatory compliance.

MyRealDolls does not control the independent privacy practices or eligibility decisions of these payment providers.

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7. MANUFACTURERS, FULFILLMENT PARTNERS & SHIPPING PROVIDERS

Certain information may be provided to manufacturers, warehouses, fulfillment partners, shipping carriers, customs intermediaries, and logistics providers when necessary to produce and deliver your order.

We seek to limit the information provided to what is reasonably necessary for the relevant service.

For example, a shipping provider may require:

• Recipient name;

• Shipping address;

• Telephone number;

• Email address;

• Package information; and

• Customs or import information where required.

Manufacturing partners may receive information regarding the product and customization options necessary to manufacture your order.

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8. OTHER THIRD-PARTY SERVICE PROVIDERS

We may use third-party companies to help operate our business, including providers of:

• Website hosting;

• Analytics;

• Fraud detection;

• Payment processing;

• Email communications;

• Customer support;

• Advertising;

• Website security;

• Reviews;

• Shipping;

• Order tracking;

• Accounting; and

• Other business services.

These providers may process personal information to perform services for us or, depending on the service, under their own privacy policies.

We do not authorize service providers acting solely on our behalf to use personal information for purposes unrelated to providing their contracted services.

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9. COOKIES & TRACKING TECHNOLOGIES

MyRealDolls and our technology partners may use cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes including:

Essential Functions

These technologies help:

• Keep the website functioning;

• Maintain your shopping cart;

• Remember certain preferences;

• Secure accounts;

• Process checkout; and

• Prevent fraudulent activity.

Analytics

Analytics technologies may help us understand:

• How visitors use our website;

• Which pages are popular;

• How customers navigate the store; and

• How we can improve website performance.

Advertising & Personalization

Where permitted, advertising technologies may be used to measure marketing performance, understand advertising effectiveness, or provide more relevant advertisements.

Depending on your location and applicable law, you may be able to control non-essential cookies and certain advertising uses through our cookie banner or privacy preference settings.

Browser settings may also allow you to block or delete cookies, although disabling certain essential cookies may affect website functionality.

Because Shopify and third-party technologies change over time, we do not maintain a fixed list of individual cookie names in this Privacy Policy.

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10. SALE OR SHARING OF PERSONAL INFORMATION & ADVERTISING CHOICES

Privacy laws in certain jurisdictions use specific definitions of terms such as “sale,” “sharing,” or “targeted advertising.”

Some advertising, analytics, or marketing technologies can qualify as a sale or sharing of personal information under certain privacy laws even when no personal information is literally sold for money.

Where applicable law provides you with the right to opt out of these activities, we will provide an appropriate privacy control, cookie preference mechanism, or other method for submitting your request.

You may also contact us at:

info@myrealdolls.com

We will process qualifying requests in accordance with applicable law.

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11. WHEN WE MAY DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary:

• To fulfill or deliver an order;

• To process a payment;

• To investigate fraud;

• To provide customer support;

• To enforce our agreements and policies;

• To protect the rights, property, safety, or security of MyRealDolls, our customers, or others;

• To comply with a subpoena, court order, government request, or other legal obligation;

• In connection with litigation or legal claims;

• As part of a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business; or

• With your direction or consent.

We do not disclose customer information to unauthorized individuals simply because they request it.

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12. INTERNATIONAL DATA TRANSFERS

MyRealDolls operates an international e-commerce business and works with service providers, manufacturers, payment companies, technology providers, and shipping partners located in different countries.

As a result, personal information may be processed outside your country or region of residence.

When required by applicable law, appropriate mechanisms may be used to protect personal information transferred internationally.

Please be aware that privacy and data-protection laws may differ between jurisdictions.

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13. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions;

• Provide customer service;

• Maintain warranty and order records;

• Meet accounting and tax obligations;

• Detect and prevent fraud;

• Resolve disputes;

• Enforce agreements; and

• Comply with applicable law.

Retention periods vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, it may be deleted, anonymized, or retained where required by law.

Some information may also remain in secure backups for a limited period before being deleted through normal backup-management procedures.

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14. DATA SECURITY

We take reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized:

• Access;

• Loss;

• Misuse;

• Alteration;

• Disclosure; and

• Destruction.

Our website uses encrypted connections, including HTTPS/SSL technology, to protect information transmitted between your browser and our website.

Payment providers may also maintain security programs and standards such as PCI DSS for payment-card processing.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security.

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15. YOUR PRIVACY RIGHTS

Depending on where you live and applicable privacy law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of certain personal information;

• Obtain a copy of certain information;

• Withdraw consent where processing is based on consent;

• Object to or restrict certain processing;

• Opt out of certain targeted advertising, sale, or sharing activities;

• Appeal certain decisions concerning a privacy request where applicable; and

• Exercise privacy rights without unlawful discrimination.

These rights are not absolute and may be subject to legal exceptions.

For example, we may need to retain certain transaction information for accounting, tax, fraud-prevention, dispute-resolution, or legal purposes even after receiving a deletion request.

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16. HOW TO SUBMIT A PRIVACY REQUEST

To exercise an applicable privacy right, contact us at:

info@myrealdolls.com

Please include enough information for us to identify your account or transaction and understand your request.

For security purposes, we may need to verify your identity before completing certain requests.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

We will respond within the period required by applicable law.

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17. CALIFORNIA & OTHER U.S. STATE PRIVACY RIGHTS

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to MyRealDolls, these rights may include:

• The right to know what categories of personal information are collected;

• The right to know the purposes for which information is used;

• The right to request access;

• The right to request correction;

• The right to request deletion;

• The right to obtain certain information in a portable format;

• The right to opt out of qualifying sales, sharing, or targeted advertising;

• The right to limit certain uses of qualifying sensitive personal information; and

• The right not to receive discriminatory treatment for exercising privacy rights.

Where these requirements apply to MyRealDolls, we will honor qualifying requests in accordance with applicable law.

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18. EUROPEAN ECONOMIC AREA, UNITED KINGDOM & SIMILAR JURISDICTIONS

Where applicable data-protection law requires a lawful basis for processing, we may process personal information based on:

Performance of a Contract

For example, when processing information necessary to:

• Accept your order;

• Receive payment;

• Manufacture your product;

• Deliver your order; or

• Provide customer service.

Legitimate Interests

We may process information when reasonably necessary for legitimate business interests such as:

• Preventing fraud;

• Securing our website;

• Improving our services;

• Maintaining business records; and

• Protecting our legal rights.

We consider the privacy impact of such processing where required.

Consent

We may rely on consent for certain marketing, advertising, cookie, or other activities where required.

You may withdraw consent where applicable.

Legal Obligations

We may process information when necessary to comply with tax, accounting, regulatory, law-enforcement, or other legal requirements.

Where applicable, you may also have the right to lodge a complaint with the appropriate data-protection authority in your country.

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19. CHILDREN & MINORS

MyRealDolls is an adult-oriented website intended exclusively for adults who are at least 18 years old and have reached the legal age of majority in their jurisdiction.

We do not knowingly permit minors to purchase products from or use MyRealDolls.

We do not knowingly collect personal information from children through our website for the purpose of selling adult products to them.

If we become aware that personal information has been collected from a minor in circumstances where it should not have been collected, we may take appropriate steps to delete or restrict that information.

If you believe a minor has provided personal information to us improperly, please contact:

info@myrealdolls.com

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20. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

Once you leave MyRealDolls.com, the privacy practices of those websites are governed by their respective privacy policies.

We are not responsible for the privacy, security, content, or practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

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21. BUSINESS TRANSFERS

If Zian, LLC or MyRealDolls is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization receiving personal information will be subject to applicable privacy obligations regarding that information.

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22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• Our business;

• Our website;

• Technology;

• Service providers;

• Privacy practices; or

• Applicable laws and regulations.

The “Last Updated” date at the top of this page indicates when this Policy was most recently revised.

Material changes will be communicated where required by applicable law.

We encourage you to review this Privacy Policy periodically.

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23. CONTACT US

If you have questions about this Privacy Policy, would like additional information about our privacy practices, or wish to submit a privacy request, please contact:

Zian, LLC d/b/a MyRealDolls

Privacy Contact: MyRealDolls Customer Support
Email: info@myrealdolls.com
Website: MyRealDolls.com

You may also review our:

Terms of Service

Return, Cancellation & Refund Policy

Payment Methods