Shipping Insurance

MyRealDolls Shipping Protection

Eligible MyRealDolls orders include protection for certain verified shipping problems. These can include a lost shipment, significant transit damage, or confirmed carrier misdelivery. Coverage and available remedies depend on the circumstances, any optional shipping coverage purchased, and our published policies.

What May Be Covered?

• Verified lost shipments: We can work with the shipping carrier to investigate and determine an appropriate resolution.
• Significant transit damage: Report visible damage promptly and retain clear photos of the packaging and item.
• Confirmed carrier misdelivery: Our team may investigate the tracking and delivery details with the carrier.

Not every delay, damaged carton, or missing delivery constitutes a covered loss. Claims require verification and are subject to the Shipping Policy and Return, Cancellation & Refund Policy. Shipping protection generally does not cover incorrect addresses supplied by customers, refused deliveries, missed collections, customer-requested unsecured delivery, or damage after delivery. Rights provided by applicable law remain unaffected.

How to Report a Shipping Issue

1. Contact Customer Support as soon as possible.
2. Provide your order number, the issue, tracking details, and relevant photos of the shipment and packaging.
3. Keep the item and packaging until the claim is reviewed. Our team will explain whether carrier investigation, repair assistance, replacement parts, reshipment, product replacement, or a refund is appropriate.

Lost shipments: the published resolution period is within 90 days. Carrier investigations and supporting documentation may be required to verify a claim. Please report significant shipping damage or suspected misdelivery promptly so our team can investigate.

For coverage eligibility and specific exclusions, please review the Shipping Policy before purchasing. Contact us through Customer Support if you have questions about your shipment.