TERMS OF SERVICE

Last Updated: August 26, 2026

OVERVIEW

This website is operated by Zian, LLC d/b/a MyRealDolls. Throughout the website, the terms “MyRealDolls,” “we,” “us,” and “our” refer to Zian, LLC d/b/a MyRealDolls.

MyRealDolls provides this website, including all information, products, tools, features, and services available through it (collectively, the “Service”), subject to your acceptance of these Terms of Service and all policies referenced herein.

By accessing our website, creating an account, or purchasing a product from us, you agree to be bound by these Terms of Service (“Terms”), as well as any additional policies referenced or linked on this website.

Please read these Terms carefully before accessing or using the Service. If you do not agree with these Terms, you may not access the website, place an order, or use our services.

We may update or modify these Terms from time to time by posting a revised version on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services.

SECTION 1 – ADULT-ONLY WEBSITE & ELIGIBILITY

MyRealDolls is an adult-oriented website intended exclusively for persons who are at least 18 years old and have reached the legal age of majority in their jurisdiction.

By accessing or using this website, you represent and warrant that:

• You are at least 18 years old;

• You have reached the legal age of majority where you reside;

• You are legally permitted to view adult-oriented content and purchase adult products in your jurisdiction; and

• Your use of this website does not violate any applicable law.

Minors are strictly prohibited from accessing, browsing, purchasing from, or otherwise using this website.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable law while using the Service.

You must not transmit viruses, malware, worms, malicious code, or any technology intended to interfere with or damage the Service.

A violation of these Terms may result in immediate suspension or termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel an order, restrict access, or terminate an account when reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, payment disputes, policy violations, or security concerns.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Service without our prior written permission.

Information transmitted through the Service may pass through various networks and may be modified as necessary to conform to technical requirements. Payment information is processed using secure payment technology and applicable security standards.

The headings in these Terms are provided for convenience only and do not affect their interpretation.

SECTION 3 – PRODUCTS, CUSTOMIZATION & PRODUCT REPRESENTATION

MyRealDolls sells both made-to-order/customized products and selected in-stock products.

Many of our products are handmade or manufactured individually according to selected specifications. As a result, minor variations in appearance, color, makeup, texture, measurements, weight, facial details, wigs, accessories, or other characteristics may occur.

We make reasonable efforts to display product photographs, colors, specifications, dimensions, and descriptions accurately. However:

• Screen settings may affect how colors appear;

• Handmade products may have minor differences from promotional photographs;

• Product photography, lighting, makeup, wigs, clothing, positioning, and editing may affect appearance;

• Manufacturers may make minor improvements or production changes without materially changing the product; and

• Measurements and weights may vary slightly due to manufacturing tolerances.

Such reasonable variations do not necessarily constitute a defect.

Customers are responsible for carefully reviewing their selected model, material, size, options, customization choices, and shipping information before completing an order.

SECTION 4 – PRICING, ORDERS & PAYMENT

All prices are subject to change without notice.

The price displayed at checkout at the time your order is submitted will generally be the applicable product price, except in cases of obvious pricing, technical, typographical, or system errors.

We reserve the right to refuse, limit, hold, or cancel any order when reasonably necessary, including orders that:

• Appear fraudulent or unauthorized;

• Contain inaccurate customer or payment information;

• Violate our policies;

• Contain an obvious pricing or technical error;

• Cannot legally be fulfilled in the destination jurisdiction; or

• Cannot be fulfilled because of product availability or circumstances beyond our reasonable control.

If we cancel an order for reasons attributable to us before production or fulfillment, any applicable refund will be processed according to our policies and applicable law.

You agree to provide current, complete, and accurate billing, shipping, contact, and payment information.

Payment options may include major credit or debit cards, PayPal, Klarna, and other payment providers displayed at checkout.

Financing and installment-payment services are provided by independent third parties. Approval, payment schedules, interest rates, initial payment requirements, eligibility, and other financing terms are determined by the relevant provider and are subject to that provider's terms.

For additional information, please review our Payment Methods.

SECTION 5 – ORDER CANCELLATIONS, RETURNS & REFUNDS

Because many MyRealDolls products are customized, made to order, intimate in nature, and subject to strict hygiene considerations, cancellation and return rights may be limited.

Customers should carefully verify all product selections and customization options before submitting an order.

Order cancellations, refunds, defective-product claims, exchanges, and return eligibility are governed by our current Refund Policy.

Our Refund Policy is incorporated into these Terms by reference.

Products that have been used may not be eligible for return because of health and hygiene considerations, except where otherwise required by applicable law.

Nothing in these Terms is intended to exclude or restrict any non-waivable consumer rights provided by applicable law.

SECTION 6 – SHIPPING, DELIVERY & CUSTOMS

Shipping and delivery estimates displayed on our website are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Manufacturing schedules;

• Carrier delays;

• Weather;

• Customs inspections;

• International transportation disruptions;

• Local delivery conditions;

• Incorrect or incomplete addresses;

• Holidays;

• Government restrictions; or

• Other events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Where applicable, customers are responsible for ensuring that the products they purchase may legally be imported, possessed, and used in their destination jurisdiction.

Any customs duties, import taxes, brokerage charges, or other government fees that are not expressly included in the order price remain the responsibility of the customer where applicable.

Risk associated with delivery, shipping damage, lost shipments, and optional shipping protection is handled in accordance with the shipping and protection policies displayed on our website.

SECTION 7 – ACCURACY & TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and current information.

However, information on the website may occasionally contain typographical errors, outdated information, technical inaccuracies, or omissions.

General educational, informational, or blog content is provided for general reference and should not be considered professional, medical, legal, or other specialized advice.

We reserve the right to update, modify, or correct website information at any time without prior notice.

SECTION 8 – MODIFICATIONS TO PRODUCTS, PRICES & SERVICES

Product prices, specifications, availability, promotions, and services may change without notice.

We reserve the right to modify, suspend, discontinue, or replace any product, feature, promotion, or portion of the Service at any time.

We will not be liable for a modification, suspension, price change, or discontinuation except where liability cannot legally be excluded.

SECTION 9 – OPTIONAL THIRD-PARTY TOOLS & SERVICES

We may provide access to third-party tools or services that we do not directly control.

These may include payment processors, financing providers, shipping companies, tracking services, review platforms, communication services, or other third-party technologies.

Your use of third-party services may be subject to separate terms and privacy policies established by those providers.

To the extent permitted by law, MyRealDolls is not responsible for the independent acts, omissions, policies, availability, or performance of third-party providers.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement.

We are not responsible for the accuracy, content, privacy practices, security, products, or services of third-party websites.

Before entering into a transaction with a third party, you should review that party's applicable terms and policies.

SECTION 11 – USER REVIEWS, COMMENTS & SUBMISSIONS

If you submit reviews, photographs, feedback, suggestions, comments, testimonials, ideas, or other materials to MyRealDolls, you represent that you have the legal right to provide such content.

Unless otherwise agreed in writing, you grant MyRealDolls a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, publish, translate, and distribute content voluntarily submitted for publication, marketing, customer-service, or promotional purposes, subject to applicable privacy laws.

You may not submit content that:

• Violates another person's intellectual-property or privacy rights;

• Contains false or misleading information;

• Is defamatory, threatening, abusive, or unlawful;

• Contains malicious software or code;

• Impersonates another person; or

• Otherwise violates these Terms.

We reserve the right, but are not obligated, to monitor, refuse, edit, or remove user-submitted content where permitted by law.

SECTION 12 – INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its contents—including text, graphics, logos, photographs, videos, page designs, product descriptions, icons, software, and other materials—are owned by or licensed to MyRealDolls and are protected by applicable intellectual-property laws.

Manufacturer names, trademarks, photographs, and other materials may remain the property of their respective owners.

You may use the website only for personal, non-commercial shopping and informational purposes.

No content may be copied, reproduced, republished, distributed, modified, scraped, commercially exploited, or otherwise used without authorization from the applicable rights holder.

SECTION 13 – PERSONAL INFORMATION & PRIVACY

Your submission and use of personal information through the website are governed by our Privacy Policy.

We use third-party providers, including Shopify and payment processors, to operate portions of the Service.

Please review our Privacy Policy for more information regarding how personal information is collected, used, stored, and disclosed.

SECTION 14 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, specifications, or delivery estimates.

We reserve the right to correct errors, update information, or cancel an order affected by an obvious material error, including after an order has been submitted, subject to applicable law.

If an order is canceled by us because of a pricing or listing error, amounts paid for the affected item will be refunded as required by applicable law.

SECTION 15 – PROHIBITED USES

You may not use the website or Service:

• For any unlawful purpose;

• To solicit or participate in unlawful activity;

• In violation of applicable international, federal, state, provincial, or local law;

• To infringe intellectual-property rights;

• To harass, threaten, defame, abuse, or unlawfully discriminate against another person;

• To provide fraudulent, deceptive, or misleading information;

• To transmit viruses, malware, or malicious code;

• To collect or track another person's personal information unlawfully;

• To spam, phish, scrape, crawl, or interfere with the website except as permitted by law;

• To bypass security, age restrictions, access controls, or other protective measures;

• To place fraudulent or unauthorized orders; or

• To use the Service in a manner that could damage, disable, overload, or impair our systems.

We reserve the right to restrict or terminate access to the Service for violations of these provisions.

SECTION 16 – DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT GUARANTEE THAT THE WEBSITE WILL ALWAYS BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE.

EXCEPT FOR WARRANTIES OR GUARANTEES EXPRESSLY PROVIDED BY MYREALDOLLS OR REQUIRED BY APPLICABLE LAW, WE DISCLAIM WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THIS DISCLAIMER DOES NOT LIMIT ANY WARRANTY, REMEDY, OR CONSUMER RIGHT THAT CANNOT LEGALLY BE EXCLUDED OR WAIVED.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZIAN, LLC D/B/A MYREALDOLLS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE, SERVICE, OR PRODUCTS.

THIS MAY INCLUDE, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, DATA, SAVINGS, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In jurisdictions that do not permit certain exclusions or limitations of liability, our liability will be limited only to the maximum extent permitted by law.

SECTION 18 – PRODUCT USE & CUSTOMER RESPONSIBILITY

Customers are responsible for using, cleaning, storing, maintaining, and handling products safely and in accordance with manufacturer instructions and our published care guidance.

MyRealDolls is not responsible for damage resulting from misuse, abuse, improper storage, unauthorized modification, improper cleaning, excessive force, neglect, or use contrary to manufacturer instructions.

Products sold through MyRealDolls are intended for lawful personal use and are not represented as medical devices or substitutes for professional medical or psychological care unless expressly stated otherwise.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zian, LLC d/b/a MyRealDolls and its affiliates, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from claims, liabilities, damages, losses, and reasonable legal costs arising from:

• Your material violation of these Terms;

• Your unlawful use of the Service;

• Your violation of another person's rights; or

• Your violation of applicable law.

SECTION 20 – FORCE MAJEURE

MyRealDolls will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, war, civil unrest, labor disruptions, transportation interruptions, carrier delays, government actions, customs restrictions, public-health emergencies, power failures, internet disruptions, manufacturing interruptions, or similar events.

This provision does not affect rights that cannot be limited under applicable law.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and, where necessary, severed from these Terms.

The remaining provisions will remain in full force and effect.

SECTION 22 – TERMINATION

These Terms remain effective until terminated by you or us.

You may stop using the Service at any time.

We may suspend or terminate your access if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful conduct, abused the Service, or created a security risk.

Termination does not affect rights, payment obligations, liabilities, or other provisions that by their nature should survive termination.

SECTION 23 – ENTIRE AGREEMENT

These Terms, together with our Refund Policy, Privacy Policy, and other policies expressly incorporated by reference, constitute the agreement between you and MyRealDolls regarding your use of the Service.

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 24 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide products or services will be governed by and construed in accordance with the laws of the State of Florida, United States, without limiting any mandatory consumer protections that may apply under the laws of your jurisdiction.

SECTION 25 – CHANGES TO THESE TERMS

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, modify, or replace these Terms by publishing an updated version on our website.

When appropriate, the “Last Updated” date at the top of this page will be revised to reflect material changes.

Your continued use of the website after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 26 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Zian, LLC d/b/a MyRealDolls
Email: info@myrealdolls.com
Website: MyRealDolls.com