GUARANTEE

100% SATISFACTION GUARANTEE
We fully stand behind the quality of our sex dolls and are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied, our team is here to assist you and make it right. All dolls offered on our site are authentic and sourced directly from the original manufacturers. You are welcome to verify our status as a legitimate business and authorized distributor by contacting the brands directly. We proudly offer one of the world’s largest selections of premium sex dolls to meet every preference and need.

What is the MyRealDolls® Guarantee?
MyRealDolls® guarantee assures that if there is a mistake in your order or a significant defect with your sex doll, we will compensate, assist you in repair, or completely replace your doll at no cost to you.  "If it's not right, we'll make it right!" is our professional guarantee to you!

How are you able to give a guarantee when others don't?
First, we are not just any sex doll shop, MyRealDolls® is one of the top seller of realistic high-quality sex dolls in the U.S.  We work hard to make sure you get the best possible sex doll available at unbeatable price!

We visually inspect every single sex doll from head to toe before we give our approval for her to come home to you. She doesn't leave until she's passed. When she has, she'll get our stamp of approval and be on her way! Our diligence on inspection for quality and accuracy before she leaves the factory cuts mistakes and defects to nearly zero. Plus we can ensure little things that you may have specially requested are taken care of to your specifications.

MyRealDolls® places great importance on the high-quality and expert craftsmanship of our love dolls. We intend for them to stimulate your mind and body and provide you with pleasure and companionship for years to come.

Why do we go to all this trouble?  Because we have really high standards and will settle for nothing but the best for you! You are our valued customer and we do everything possible to ensure your doll, as well as your entire experience with MyRealDolls® exceeds your expectations. We think if our love dolls measure up to our highest standards then they will measure up to yours too. We won't sell a sex doll we are not proud to put our stamp on and stand behind 100%.

How does the Guarantee work?

1.Inspect your love doll from head to toe as soon as possible after her arrival.

A. If you find there is a mistake in your order or a significant defect in your love doll, report it to us within 24 hours of receipt at info@myrealdolls.com with your order number, well lit, good quality photographs and/or video that support your claim along with the details of the issue. We will respond within 24 business hours guaranteed, and we'll take it from there.

B. If you feel a replacement may be in order, do not use your sex doll.  Keep her in a new and unused condition, with the box and all the packing materials.  We can not return anything that has been used (and they are tested upon return, so we'll know).

2. Are there any conditions that will VOID the guarantee?

A. For an exchange, your sex doll must be returned in brand new condition, in the original packaging and must be 'un-used'. Unfortunately if you've had any sexual contact with her, we can no longer exchange her. However, we will still do everything we can to make the issue right for you, guaranteed.

B. Every effort is made by our make-up artists to re-create the make-up done by the photographer during the photo session, however it is not guaranteed to match 100%. You will most likely be very happy with your dolls make-up, but in the rare event that you don't like it you can simply remove it with mineral oil (being very careful to avoid eyebrows) and are free to re-apply make-up to your own personal preference.

What is not covered by the Guarantee and why?
1. Minor skin imperfections - Small imperfections on your dolls skin can sometimes occur during the mold injection and un-molding process. These will generally be inconspicuous and we like to think of them more as unique 'birth marks'.
2. Loose fingernails - Finger and toenails are something else that we carefully inspect during our approval inspection to make sure they are glued well and cleanly.  However nails can become loose. If a nail does become loose or fall off, use our repair kit to re-attach it.
3. Loose eyelashes - Your doll is shipped with a protective eye mask to protect her delicate eyelashes. If an eyelash does come loose use some glue to reattach it.
4. Suspicious damages - Your doll can be exchanged in new condition. If she has sustained damages that are deemed questionable and suspected to have been user inflicted, that's on you.
5. Negligence - If your doll sustains damage due to mishandling or lack of care, that's on you and we'll advise you on how to fix it.
6. Aesthetic differences of the semi-permanent make-up
7. Dolls that have been sexually used

What about price? Can you guarantee the lowest price?
MyRealDolls® guarantees a fair competitive price on all of our sex dolls. If you see a cheaper price elsewhere feel free to ask us if we can price match it - If we can, we will. If we can't, we'll tell you why.

MyRealDolls® is a reputable company operated by a dedicated team of real professionals who are available to assist you personally. We take pride in our work, value transparency, and are committed to providing honest, trustworthy service. This is the brand you can confidently trust with your investment.

Have Questions? We’re Here to Help!
Please don’t hesitate to contact us anytime. Our dedicated Customer Care team consists of knowledgeable and friendly professionals who are also passionate doll enthusiasts and owners. They understand your needs firsthand and are well-equipped to answer any questions you may have about our products.

We welcome all inquiries, feedback, and concerns, as your satisfaction remains our highest priority. Our Customer Care team is readily available to assist you through our convenient Contact Form, via email at info@myrealdolls.com, and through Live Chat located at the lower-middle section of your screen during regular business hours.