SHIPPING POLICY

Last Updated: August 27, 2026

At MyRealDolls, we understand that privacy, reliability, and clear delivery information are especially important when ordering adult products.

We work with established manufacturers, fulfillment centers, and shipping carriers to deliver orders as safely and discreetly as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays, damage, loss, or other delivery issues.

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1. DISCREET SHIPPING

All MyRealDolls orders are shipped in plain, discreet external packaging whenever reasonably possible.

The outside of the package is designed not to reveal the intimate nature of the products inside.

Depending on the carrier, destination country, and applicable law, shipping labels and customs documentation may contain information necessary to process and deliver the shipment.

We cannot provide false or inaccurate customs declarations.

Customer privacy remains a priority throughout the fulfillment process.

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2. FREE SHIPPING

MyRealDolls offers free standard shipping on eligible orders unless otherwise stated on the product page or during checkout.

Certain:

• Remote destinations;

• Special-delivery locations;

• Oversized products;

• Expedited shipping services; or

• Products with specific regional restrictions

may be subject to additional shipping charges.

Any applicable shipping charge will be communicated before shipment whenever possible.

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3. IN-STOCK VS. MADE-TO-ORDER PRODUCTS

MyRealDolls sells both in-stock products and made-to-order/customized products.

IN-STOCK PRODUCTS

Products identified as In Stock USA, In Stock Canada, or another specific warehouse location are generally prepared for shipment directly from the applicable fulfillment location.

Because no manufacturing period is normally required, these orders are usually dispatched faster than customized products.

Inventory availability is subject to change, and in rare cases a product shown as in stock may become unavailable before fulfillment.

If this occurs, we will contact you with available options.

MADE-TO-ORDER & CUSTOM PRODUCTS

Many realistic sex dolls are manufactured specifically according to the customer's selected options.

Production may include:

• Body manufacturing;

• Head manufacturing;

• Makeup;

• Custom skin tone;

• Skeleton installation;

• Breast options;

• Custom features;

• Quality inspection;

• Final assembly; and

• Packaging.

Production time varies by manufacturer, model, customization, factory workload, and season.

Production time and shipping time are separate.

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4. ORDER PROCESSING

Orders generally begin processing after payment has been successfully confirmed.

Processing may include:

• Payment verification;

• Fraud screening;

• Manufacturer confirmation;

• Customization verification;

• Inventory confirmation; and

• Shipping preparation.

Orders containing custom options may be reviewed before production to help confirm that selected options are available.

Please monitor your email after ordering in case we need additional information.

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5. ESTIMATED DELIVERY TIMES

Delivery estimates provided on product pages, order confirmations, customer-service communications, or tracking pages are estimates only.

Actual delivery time may depend on:

• Product availability;

• Production time;

• Manufacturer workload;

• Warehouse location;

• Destination;

• Shipping carrier;

• Customs clearance;

• Weather;

• Holidays;

• Transportation disruptions; and

• Other circumstances outside our reasonable control.

Unless expressly stated otherwise in writing, estimated delivery dates are not guaranteed delivery dates.

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6. PRODUCTION DELAYS

Customized products are manufactured individually and may occasionally experience production delays.

Possible reasons include:

• Custom options;

• Quality-control corrections;

• Material availability;

• Factory workload;

• Holidays;

• Manufacturer production schedules; or

• Additional inspection requirements.

A short delay may sometimes be necessary to correct a quality issue before shipment.

We believe it is preferable to resolve a manufacturing issue before dispatch rather than ship a product that does not meet the applicable specifications.

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7. QUALITY CONTROL BEFORE SHIPPING

Made-to-order dolls are generally inspected before shipment by the manufacturer or fulfillment partner.

Depending on the product and manufacturer, quality-control procedures may include checking:

• Selected customization options;

• Body and head combination;

• Skin tone;

• Makeup;

• Skeleton movement;

• Accessories;

• Visible manufacturing defects; and

• Packaging condition.

Quality-control procedures vary by manufacturer and do not guarantee that a shipping-related issue can never occur.

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8. SHIPPING CARRIERS

Depending on the product, warehouse, and destination, orders may be shipped through carriers such as:

• UPS;

• FedEx;

• DHL;

• USPS;

• Local postal operators; or

• Other international and regional freight providers.

The carrier used for your order may be selected according to destination, package dimensions, delivery speed, customs requirements, and availability.

Customers may not always be able to select a specific carrier.

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9. TRACKING INFORMATION

Tracking information will normally be provided once your order has been transferred to the applicable carrier and the tracking number becomes active.

Please note that:

• Tracking numbers may be created before the carrier physically scans the package;

• Tracking information may take time to update;

• International shipments may temporarily show limited tracking during customs processing or transportation between facilities; and

• Some final-mile carriers use a secondary tracking number.

A lack of immediate tracking updates does not necessarily mean the shipment is lost.

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10. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please carefully verify:

• Recipient name;

• Street address;

• Apartment or unit number;

• City;

• State or province;

• Postal code;

• Country;

• Telephone number; and

• Email address.

If you discover an address error, contact us immediately at:

info@myrealdolls.com

We will make reasonable efforts to update the address if the order has not yet shipped.

Once an order has entered fulfillment or been transferred to the carrier, an address change may no longer be possible.

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11. P.O. BOXES & SPECIAL DELIVERY ADDRESSES

Because many full-size dolls are large and heavy, some carriers may not deliver them to:

• P.O. Boxes;

• Parcel lockers;

• Military addresses;

• Certain remote locations; or

• Addresses with carrier restrictions.

A physical street address is strongly recommended for full-size products.

If your selected carrier cannot deliver to the address provided, we may contact you for an alternative address.

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12. SIGNATURE REQUIREMENTS

Because many MyRealDolls products are high-value items, certain shipments may require an adult or recipient signature upon delivery.

Signature requirements vary depending on:

• Order value;

• Carrier;

• Destination;

• Insurance requirements; and

• Fraud-prevention procedures.

Carrier delivery procedures are outside our direct control.

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13. INTERNATIONAL SHIPPING

MyRealDolls serves customers in multiple countries.

International availability depends on:

• Product type;

• Manufacturer;

• Destination;

• Carrier restrictions;

• Customs regulations; and

• Applicable laws.

Certain products may be unavailable in specific countries or regions.

Customers are responsible for ensuring that the products they purchase may legally be imported, possessed, and used in their destination jurisdiction.

We reserve the right to decline or cancel an order if shipping the product to the requested destination would violate applicable law or carrier restrictions.

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14. CUSTOMS, DUTIES & TAXES

International shipments may be subject to:

• Import duties;

• Customs charges;

• VAT;

• Sales tax;

• Brokerage fees;

• Clearance fees; or

• Other government charges.

Whether these charges are included in your order depends on the product, destination, shipping method, and applicable fulfillment arrangement.

If duties or taxes are not expressly stated as included, the customer may be responsible for charges imposed by the destination country.

MyRealDolls does not control customs authorities or the amounts they may assess.

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15. CUSTOMS DELAYS

International packages may be inspected or held by customs authorities.

Customs processing can occasionally delay delivery.

MyRealDolls cannot control:

• Customs inspections;

• Clearance times;

• Government processing;

• Import restrictions; or

• Requests for additional documentation.

If information is required from us to assist with clearance, please contact our customer-service team.

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16. DELIVERY DELAYS

Shipping delays can occur for reasons outside our reasonable control.

These may include:

• Severe weather;

• Natural disasters;

• Carrier congestion;

• Flight cancellations;

• Transportation interruptions;

• Customs delays;

• Labor disruptions;

• Government restrictions;

• Public-health emergencies;

• Incorrect addresses;

• Delivery-area restrictions; or

• Peak holiday periods.

A carrier delay does not automatically mean that a shipment is lost.

We will assist customers in investigating significant delivery delays when appropriate.

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17. LOST PACKAGES

If tracking indicates that a shipment may be lost, contact us at:

info@myrealdolls.com

Please provide:

• Your order number;

• Tracking number; and

• Any relevant carrier communication.

We may contact the carrier and open an investigation before a shipment can be officially classified as lost.

Verified lost shipments may be eligible for a replacement or other appropriate resolution under our Shipping Protection Service.

Customers should not independently file conflicting claims with multiple parties while an active shipping investigation is underway.

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18. DAMAGED PACKAGES

Please inspect the external shipping carton when your order arrives.

If the package appears damaged:

1. Photograph the package before opening it;

2. Photograph any visible damage to the carton;

3. Carefully inspect the contents;

4. Keep the original packaging; and

5. Contact us promptly.

For significant shipping damage, please send:

• Your order number;

• Photographs of the shipping box;

• Photographs of the internal packaging;

• Photographs of the damaged product; and

• A description of the issue.

Do not dispose of packaging until the claim has been reviewed.

Verified shipping damage may be eligible for an appropriate resolution under our Shipping Protection Service and Refund Policy.

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19. DELIVERED BUT NOT RECEIVED

If tracking shows Delivered but you cannot locate your package:

1. Check the delivery location carefully;

2. Check with household members or building staff;

3. Review any delivery photograph provided by the carrier;

4. Check nearby authorized delivery locations;

5. Contact the carrier; and

6. Contact MyRealDolls if the package still cannot be located.

Carrier GPS information or delivery confirmation may be reviewed as part of the investigation.

If the carrier confirms a verified misdelivery or shipping error, the claim may qualify for protection under our Shipping Protection Service.

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20. CUSTOMER-REQUESTED SAFE-DROP OR DELIVERY CHANGES

If a customer directly instructs a carrier to:

• Leave the package unattended;

• Deliver without a signature;

• Redirect the package;

• Deliver to another address;

• Leave the package with a third party; or

• Place the package in an unsecured location,

the customer assumes responsibility for risks created by that requested change to the extent permitted by applicable law.

We recommend keeping the original delivery instructions whenever possible.

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21. FAILED DELIVERY ATTEMPTS

Customers are responsible for monitoring tracking information and making reasonable efforts to receive their shipment.

If delivery fails because:

• No one is available where a signature is required;

• The address is incorrect or incomplete;

• The recipient refuses delivery;

• The package is not collected from a carrier facility; or

• The customer provides incorrect contact information,

the carrier may return the package to the sender or fulfillment location.

Additional shipping, storage, customs, or return fees resulting from a customer-caused failed delivery may be the customer's responsibility where permitted by law.

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22. REFUSED PACKAGES

Please do not refuse a shipment without first contacting MyRealDolls.

Refusing delivery does not automatically qualify an order for a refund.

Returned shipments may incur:

• Return transportation charges;

• Customs charges;

• Storage fees;

• Carrier fees; or

• Other costs.

Any refund eligibility will be determined according to our Return, Cancellation & Refund Policy and applicable law.

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23. SHIPPING PROTECTION

Eligible MyRealDolls orders include protection against certain verified shipping problems.

Coverage may apply to circumstances such as:

• Verified lost shipments;

• Significant transit damage;

• Confirmed carrier misdelivery; and

• Other qualifying shipping incidents.

Claims require verification and may involve carrier investigation, tracking information, photographs, or other documentation.

Depending on the circumstances, an appropriate resolution may include:

• Carrier investigation;

• Replacement parts;

• Repair assistance;

• Replacement of the affected product;

• Reshipment; or

• A refund where appropriate or required.

For complete details, review our Shipping Protection Service.

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24. SHIPPING PROTECTION DOES NOT COVER CUSTOMER-CAUSED ISSUES

Shipping protection generally does not apply to problems caused by:

• An incorrect shipping address provided by the customer;

• Unauthorized address changes;

• Refused delivery;

• Failure to collect a package;

• Customer-requested unsecured delivery;

• Damage occurring after confirmed delivery;

• Product misuse after delivery; or

• Fraudulent or inaccurate claims.

Consumer rights required by applicable law remain unaffected.

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25. SHIPPING & ORDER CANCELLATION

Placing an order and requesting cancellation are separate from shipping.

Many products enter production or fulfillment quickly after payment.

Cancellation eligibility is governed by our Return, Cancellation & Refund Policy.

Once a product has shipped, the order cannot generally be canceled simply by refusing delivery.

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26. MULTIPLE SHIPMENTS

An order containing multiple products or accessories may occasionally be shipped in more than one package.

Packages may:

• Leave different fulfillment locations;

• Have separate tracking numbers; and

• Arrive on different dates.

Receiving one package does not necessarily mean the remainder of the order is missing.

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27. ACCESSORIES & FREE ITEMS

Accessories, promotional gifts, clothing, wigs, cleaning products, or other items may occasionally be shipped separately from the main doll.

Minor delays involving accessories do not necessarily indicate a problem with the main order.

If an item appears to be missing after all associated packages have been delivered, contact customer support.

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28. FORCE MAJEURE

MyRealDolls is not responsible for shipping delays or failures caused by events beyond our reasonable control, including:

• Natural disasters;

• Extreme weather;

• War;

• Civil unrest;

• Carrier disruption;

• Labor disputes;

• Government actions;

• Customs restrictions;

• Transportation shutdowns;

• Public-health emergencies;

• Power or communication failures; or

• Similar unforeseen events.

This provision does not limit rights that cannot legally be excluded.

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29. CONTACT US ABOUT YOUR SHIPMENT

If you have questions about your order or shipment, contact:

Zian, LLC d/b/a MyRealDolls

Email: info@myrealdolls.com
Website: MyRealDolls.com

When contacting us about a shipment, please include your order number whenever possible.

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30. RELATED POLICIES

This Shipping Policy should be read together with our:

Return, Cancellation & Refund Policy

Shipping Protection Service

Terms of Service

Privacy Policy

These policies form part of the terms governing purchases made through MyRealDolls.com.